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Experience with BJ’s travel?

First cruise with them was great. Booked two more for this year. Trying to call and pay for an upgrade… was on hold for over an hour yesterday, trying again today… right now and it’s already been 10 mins I’ve reached out to them on social media but I’m considering canceling the third one through them and going elsewhere but unsure. In my posts on social media I’ve mentioned that this would absolutely not be acceptable if I was on the cruise and had to call them with any issues since when you use a TA, the lines make you

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