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Problem with virtual balcony on Royal Caribbean Harmony of the seas?

Wondering if anyone else has experienced this issue. We booked an interior room with a virtual balcony under the impression that we would have a visual and audio component (as we read online). However, after boarding the ship, it seems like there’s only a visual and no audio (despite there being a remote with audio controls on it). We were really looking forward to ocean like white noise from the virtual balcony, and are super disappointed about this. We went to guest services and the guy called IT who apparently told him that there are no microphones installed with the

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