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Response time for Princess Cruise Excursion Refund?

Hi guys! I booked an excursion through Princess and then found an outside excursion for a lower price. I filled out the Princess “Best Price Request Form” to apply for a refund of the difference, and the form says it takes 2 days to get a response. I emailed my form 6 days ago, and resent it 4 days ago when I didn’t get a response. I’m not particularly concerned about the refund because it’s just a bonus if I even get it, but I’m just wondering if any of you had this particular experience in waiting this long? I

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