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How do I get carnivals attention over an very serious possibly legal situation

I’m not going to get into details about the incident…yet. but believe if I dont get this resolved soon I’ll be blasting them on every platform I can find So I call and someone “files a report” for me. And kept saying something about needing to talk to the ships management. After getting off the phone I realized I could not give a shit about the ship management, do they manage the entire corporation? And then she could give me zero idea of how long itd be before they got back to me and how. I’m like “do you want

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