Carnival cancellation policy question.
Hello everyone, I need to ask a question to see if anyone here knows the answer. So I had a cruise recently booked, but last minute passenger medical emergency caused us to miss it. Not an issue, I knew that we might lose some money, and I was talking to carnival and they said they could help us with a credit if we send in the medical papers. So far so good, suddenly today I get an email from carnival, not from the email that I sent all the medical documents to, but just the standard carnival email saying that