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MSC Cancelation Process

Anyone have any experience with MSC’s customer support and could weigh in with any suggestions for this situation? Have a deposit in on a cruise with them that I’m trying to get canceled. Couldn’t find a way to do it through their site, their contact form just tosses errors or doesn’t give any indication that a submission went through, and sat on hold waiting for about 20 minutes before I gave up on that route. Trying to figure out what my best bet is to get that booking canceled so I don’t end up with a $6k bill for something

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